We take great pride in ensuring the wine we craft is received in pristine condition. However, sometimes issues arise which are out of our control. Your satisfaction is our top priority and we will resolve these issues as quickly as possible. We will replace or refund any bottle of wine purchased directly from Spottswoode that is damaged or flawed. Wines purchased through retailers must be returned to them. Please see below for our return and refund policies.

Damaged in Shipment

If you receive your wine and it has been damaged during shipping, please email us at spottswoode@spottswoode.com within three days of receiving the shipment. Please include a description of the damages and pictures, if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.

Wine Refunds and Exchanges

By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. If you believe that you are in receipt of a corked or flawed bottle and would like to exchange it, please send an email to spottswoode@spottswoode.com within two days of opening the bottle. We ask that you return the unfinished portion of the original bottle for testing and replacement or refund. 

Upon receipt and inspection of your returned shipment, we will send you an email to let you know the status of your return. Replacement bottles of the exact vintage and format are subject to availability and may not be possible. Refunds will be applied to the credit card or other original method of payment within one month.

Event Ticket Returns

Unless stated otherwise in the event description, purchases of event tickets are not refundable.

If you have any other questions or concerns about your order, please let us know by calling the winery at 707/963-0134.